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Processing Your Order

How we process your order

Once you have submitted your order requirement onto our Vintage Tractor website, you will receive a return confirmation. This will be automatically forwarded to our Sales Team who will -

Check the stock position
•    If the goods are not in stock you will be contacted by a member of The Vintage Tractor Sales Team to discuss delivery dates so you can decide whether or not you want the order to be processed.
•     The prices shown on our website are subject to VAT at the standard rate.
•     Delivery charges are calculated for mainland UK only.  For alternative destinations, please contact the Vintage Tractor Company Sales Team.

We will endeavour to ensure all details are correct before processing your order.  Once your order is processed it will become an official contract between yourself and TVTCO Company and subject to the full Terms & Conditions of TVTCO Company.  You can view a full version of our Terms & Conditions by selecting the link at the bottom of the website.

•    All delivery times quoted are estimated only.
•    Unless you order and collect from one of our branches or divisions, we will deliver them in accordance with your order.  A valid signature will be required on collection or delivery.  In the unlikely event that you have not received all the goods within the stated delivery time you should notify us immediately.
•    For most deliveries we use a third party carrier and they will require that the delivery address is accessible within working hours.  The carrier may decline to deliver if the premises (or the access to them) are deemed unsuitable for the delivery vehicle.
•    For reasons of health and safety and to avoid any property damage, most large items can only be delivered to a ground floor location at the delivery address.  You must therefore make your own arrangements, at your own risk if the relevant item needs to be transported from the delivery location.

•    The goods are at your risk from the time of delivery.

Delivery takes place either:
    •    at our premises (if you are collecting them or arrange carriage), or
    •    at your premises or address specified by you at the point of order.
We must ask you to inspect the goods on delivery. If any goods are damaged you should advise us within 5 days of delivery.  You must give us (and any carrier) a fair chance to inspect the damaged goods.

•    Should you have problems with any products supplied by TVTCO Company please contact our service department on 01908 611864.

Cancellations & Returns
You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery to you or collection from one of our divisions.  We will accept the return of goods from you only by prior arrangement and where the goods are deemed as fit for restock or resale on their return as they were on delivery.  We reserve the right to charge a handling charge.  Please call 01908 611864 if you wish to cancel or return and order.